How Fulfillment & RMA Work at GenesisPC

GenesisPC was founded by tech enthusiasts and avid gamers with a simple mission: to bring high-end, enthusiast-grade gaming peripherals that are typically unavailable in India directly to the Indian gaming community.

Because we operate as a 100% online store without physical retail storefronts, our fulfillment and after-sales processes are specifically designed to keep operations lean, fast, and gamer-focused. At GenesisPC, earning and keeping your trust is our top priority—so here is a completely transparent look at how your order gets to your desk, and how we support you if anything goes wrong.

1. Order Fulfillment & Shipping

When you browse the GenesisPC website, finalize your gear, and place an order, it immediately enters our fulfillment pipeline:

• Warehousing & Logistics: GenesisPC LLP operates out of our corporate office at DLF Prime Towers in Okhla, Delhi. To store and ship inventory efficiently across India, we partner with a dedicated third-party shared warehouse. Their team handles inventory storage, secure packaging, and standard courier dispatches.
• No Direct Warehouse Pickups: Due to strict operational and security protocols at the shared facility, direct customer walk-ins or self-pickups from the warehouse are not permitted.
• Express / Porter Deliveries (Delhi NCR): If you select express delivery and the delivery address is within local range with Porter fares comparable to your express shipping fee or if you specifically request a local Porter dispatch, we make it happen manually. One of our team members visits the warehouse to retrieve your item, brings it to their local address, and dispatches it to you directly via Porter.

2. Returns, Replacements & Warranty (RMA)

Many of the international enthusiast brands we carry do not have official physical service centers in India. Instead, these brands authorize GenesisPC to manage local diagnostics, verification, and Return Merchandise Authorization (RMA) on their behalf.

Return Window vs. Warranty Claims

• Within 7 Days (Replacement Window): If your product arrives defective or develops an issue within 7 days of delivery, it falls under our replacement window. Once verified, we replace the unit.
• After 7 Days (Warranty Claims): Once the initial 7-day window has passed, any hardware issues are processed under the brand's official warranty policy. Most approved warranty claims result in a full replacement, though certain cases may require a component repair.

Step-by-Step RMA Process

Because brands require strict validation before approving replacements, our RMA workflow follows five clear steps:

1. Initial Video Proof: When you raise a replacement or warranty request, our support team will ask you to share a clear video demonstrating the defect.
2. Preliminary Brand Review: We forward your video proof to the manufacturer for initial assessment and return authorization.
3. Return Shipping for Physical Inspection: Once the brand gives the green light for inspection, we will ask you to ship the product back to us. Because we do not operate public retail storefronts, returns are routed directly to one of our dedicated team members' residential addresses for hands-on testing.
4. Gamer-Led Hardware Verification: GenesisPC is built and run by serious gamers—including Immortal-ranked Valorant players—who know firsthand how competitive peripherals should feel and perform. Our team personally tests your unit in real-world scenarios to replicate and verify the issue, then submits final proof to the brand.
5. Resolution (Replacement or Repair):
   • Replacements: As soon as the brand grants final RMA approval, a brand-new replacement unit is dispatched directly from our main warehouse to your doorstep.
   • Repairs: In the rare instance where a warranty claim requires a repair rather than a replacement, the unit is serviced through a certified electronics repair partner, thoroughly tested, and shipped back to you to close out the warranty ticket.

Need help with an active order or warranty claim? Reach out to our support team with your GenesisPC order ID and a brief description (or video) of the issue so we can get you back in the game as quickly as possible.