GenesisPC – Warranty Policy

1. General Warranty Principles

• Commencement: The warranty period begins strictly on the date of purchase indicated on the original tax invoice.
• Non-Extension: Time consumed during RMA processing, testing, repair, or logistics transit is not reinstated or appended to the warranty term.
• Replacement Units: Repaired products or replacement hardware inherit only the remaining balance of the original warranty period. A replacement does not restart or initiate a new warranty term.
• Brand Authorization: GenesisPC facilitates warranty service in direct coordination with the manufacturer/brand. Claims must satisfy the brand's authorized validation criteria. Claims denied by the brand due to policy violations cannot be fulfilled by GenesisPC.

2. Standard Coverage & Component Exceptions

Warranty coverage applies only to products that clearly indicate standard warranty terms on their individual product listings.

• Keyboards & Hardware Peripherals: Standard warranty duration specified on the respective product page.
• Internal Rechargeable Batteries: Covered for a limited period of 6 months from invoice date.
• Bundled USB & Audio Cables: Covered for a limited period of 6 months from invoice date.
• Stock Clearance Products: Clearance items include a limited 7-day warranty covering out-of-box manufacturing defects only.

3. RMA Resolution Priority & Depreciation Refund Policy

When an RMA claim is verified and approved, solutions are processed in the following order:

1. Repair First: In-house or brand authorized technical repair will be attempted first.
2. Replacement Unit: If the unit cannot be repaired, an identical replacement unit will be issued.
3. Out-of-Stock Resolution: If replacement stock is exhausted, the customer may opt to wait for restock (typically 30 to 90 days) or select an immediate commercial settlement refund based on our structured Depreciation Schedule.

Depreciation Refund Schedule (Out-of-Stock Replacement)

Deductions for Missing Retail Accessories

Calculation: Final Refund = (Original Invoiced Product Value × Depreciation %) – Missing Accessory Fees.

4. Customer Responsibilities & Logistics Terms

• Proof of Purchase: Retain the original GenesisPC tax invoice. Warranty service cannot proceed without valid invoice verification.
• Packaging Standard: Hardware must be packed securely in an outer cardboard carton with bubble wrap. GenesisPC is not responsible for transit damage caused by insufficient customer packaging. Units arriving physically broken will be rejected upon receipt.
• Cleanliness Requirement: Products must be thoroughly cleaned before shipment. A mandatory ₹100 sanitation charge will apply to units received containing food crumbs, hair, dust, or heavy debris.
• Shipping Liability: Customers cover freight to send the unit to our service facility. GenesisPC covers return shipping for verified warranty claims.
• Rejected Claims & No Fault Found (NFF): If a claim is rejected due to customer damage or if comprehensive bench testing shows the hardware is 100% functional with no fault detected, a flat ₹150 return freight fee must be paid by the customer before the unit is returned.
• Abandoned Goods Clause: If return freight charges remain unpaid for 14 calendar days following written notice of rejection, the merchandise will be treated as forfeited and responsibly scrapped without financial compensation.

5. Comprehensive Warranty Exclusions

The warranty strictly covers manufacturing defects encountered under normal operating conditions. Service is void under the following conditions:

1. Physical, Cosmetic, or External Damage

• Scratches, dents, cracks, broken casing, and structural frame deformation.
• Damage resulting from drops, impact, or improper transport.
• Broken keycap stems, cracked mouse shells, or fractured headphone hinges/sliders/sliders due to external force.
• Burns, heat warping, liquid exposure, water ingress, rust, or corrosion of any kind.

2. Loose Connectors, Sockets & Sudden Disconnection

• Loose or wobbly USB ports caused by cable pulling, lateral strain, or snagging.
• Disconnections resulting from worn, bent, or distorted connector pins.
• Damaged 3.5mm jacks or Type-C female receptacles resulting from improper cable insertion.
• Use of uncertified adapters, unsupported splitters, or external hubs.

3. Cable, Connector, and Wiring Damage

• Frayed, cut, flattened, or crimped cables.
• Bent or broken USB/Type-C male connector heads.
• Twisted, pulled, or pet-damaged wiring on headphones and peripherals.

4. Incorrect Installation or User Configuration

• Malfunctions caused by incorrect installation or driver corruption.
• Detached hot-swap PCB sockets, lifted solder pads, or bent switch pins resulting from improper hot-swap installation.
• Operating hardware outside manufacturer operational thresholds.

5. Electrical, Voltage & Surge Related Failures

• Damage caused by voltage fluctuations, absent earthing, power surges, or lightning.
• Connecting equipment to uncertified chargers, high-wattage power bricks, or ungrounded sources.
• Power damage traced to faulty motherboard USB host controllers or damaged ports.

6. Natural Disasters & Uncontrollable Events

• Damage caused by fire, floods, earthquakes, extreme environmental exposure, or force majeure events.

7. Tampering, Modifications & Unauthorized Servicing

• Opening cases or dismantling products without explicit authorization.
• Customer modifications including aftermarket soldering, custom PCB alterations, or driver replacements.
• Attempted repair by unauthorized third-party technicians.

8. Removed or Tampered Serial Numbers / Seals

• Serial numbers that are missing, scratched off, altered, or unreadable.
• Punctured, broken, or removed tamper-evident screw seals.

9. Firmware Update Failures (Device Bricking)

• Hardware rendered unresponsive during interrupted, improper, or unverified firmware updates.
• Flashing unofficial, modified, or third-party open-source firmware builds.

10. Software Conflicts & Compatibility Issues

• Conflicts with third-party software, operating system updates, or antivirus tools.
• Wireless interference originating from crowded local 2.4 GHz frequencies or structural barriers.
• Instabilities caused by third-party RGB or macro software.

11. RGB & Illumination Tolerances

• Minor variance in LED brightness across different zones. Testing must occur with keycaps removed, as keycap stem thickness naturally affects light diffusion.
• Slight color temperature variations that do not affect normal hardware function.

12. Headphone & Audio-Specific Exclusions

• Structural fractures across earcups, sliders, swivels, or headbands from excessive force.
• Peeling, flaking, or torn leatherette cushions (classified as natural consumable wear).
• Microphone degradation resulting from moisture, saliva exposure, or physical over-rotation.
• Sound imbalance caused by earwax, sweat, or dust accumulation on driver acoustic meshes.
• Gradual battery depletion in wireless headsets over time.
• Driver voice-coil burnout resulting from incompatible high-gain amplifiers or DAC output overload.

13. Normal Wear, Tear & Consumable Aging

• Natural keycap surface shine, legend wear on standard ABS keycaps, or cosmetic chassis aging.
• Expected operational runtime degradation of lithium-ion rechargeable batteries.
• Wear, friction increase, or degradation of PTFE mouse feet and skates.
• Normal evolution in mechanical switch sound profile or actuation feel across extended usage.
• Foam compression on ear pads and wrist rests from regular use.

6. Warranty Support & Claim Registration

To initiate a warranty evaluation, please reach out to our dedicated support desk:

• Email: service@genesispc.in
• Phone Support: +91 9429693444 (Monday through Saturday, 11:00 AM – 5:30 PM IST)