🌟 GenesisPC Warranty Policy

At GenesisPC, we are committed to delivering reliable products and fair warranty support. Please review the terms below carefully before submitting a claim.

The warranty period starts from the date of purchase of the product. Warranty time lost during the RMA process is not extended or reinstated.

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🛒 1. Stock Clearance Products

• Stock clearance items include a 7-day warranty for out-of-box defects only.

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🛡️ 2. Standard Warranty Coverage

All keyboards include the standard warranty period listed on their respective product page.

⏳ Warranty Exceptions

• 🔋 Internal Battery: 6 months
• 🔌 USB Cable: 6 months

Only products that specify warranty coverage on their product page are eligible.

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🔧 3. Warranty Terms

✔️ What the Warranty Covers

Covers manufacturing defects or functional issues occurring during normal use.

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🔁 Repair or Replacement Process

1. 🛠️ We first attempt to repair the product.
2. 🔄 If repair is not possible, we will provide a replacement unit.

💰 Refund/Replacement Conditions (If Replacement is not in stock)

• Customers may choose to wait for a replacement, which may be available within 30–90 days.
• If the customer does not wish to wait for a replacement, they may opt for a refund, which will be processed as per the depreciation policy and subject to deductions for any missing accessories.
  
• Product age is calculated from the purchase date of the original order.

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💵 Refund Policy (When Replacement Is Not Available)

📉 Refund Based on Product Age

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📦 Deductions for Missing Accessories

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📝 In Simple Terms

You receive a refund based on:
Product age → minus → missing accessory costs
This ensures a process that is clear, transparent, and fair.

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⚠️ 4. Warranty Limitations

Our support depends on coverage granted by the original product brand.

• If the brand denies the claim, GenesisPC cannot provide a replacement.
• Claims are honored only when the brand supports and approves them.

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📌 5. Customer Responsibilities

• Keep purchase receipts and related correspondence.
• Products must be sent clean. A ₹100 cleaning fee applies for units received with dust, hair, or debris.
• Customers pay the initial shipping. GenesisPC covers return shipping for valid claims.

🚚 Shipping Charges (If Claim Is Rejected)

• Shipping: ₹150 (paid by customer)

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🚫 6. Warranty Exclusions (Keyboard, Mouse, Headphones & all other products sold on our website)

Our products are covered under warranty against manufacturing defects under normal use.
However, warranty service will not be provided in the following cases:

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1. Physical, Cosmetic, or External Damage

Warranty does not cover:

• Scratches, dents, cracks, broken casing

• Damage caused by dropping, impact, or mishandling

• Broken keycaps, mouse buttons, headphone hinges, yokes, or sliders due to force

• Burns, deformation, or any visible physical damage

• Water damage, rust, corrosion, or liquid exposure of any kind

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2. Loose USB Port / Audio Jack / Sudden Disconnection Issues

Warranty is not applicable for:

• Loose USB ports caused by repeated pulling, twisting, or strain

• Sudden disconnections due to worn-out or physically damaged connectors

• Loose or damaged 3.5mm audio jacks, headphone plugs, or Type-C ports

• Improper insertion/removal of cables

• Use of unsupported adapters, hubs, or extension cables

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3. Cable, Connector, and Port Damage

Not covered under warranty:

• Frayed, cut, torn, or crushed cables

• Bent or broken USB/Type-C connectors

• Damaged headphone wires due to twisting, pulling, or improper storage

• Cable damage caused by pets, sharp objects, or excessive bending

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4. Incorrect Installation or Configuration

Warranty does not cover:

• Damage from incorrect installation, setup, or configuration

• Improper driver/software installation leading to malfunction

• Incorrect use beyond product specifications

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5. Electrical, Voltage, and Power-Related Issues

Warranty is void for damage caused by:

• Voltage fluctuations, unstable power supply, or surges

• Incorrect chargers or improper power sources

• Faulty USB ports on computers or external devices

• Use of non-genuine parts or improper accessories

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6. Natural Disasters & External Events

Warranty does not cover failures caused by:

• Fire, floods, earthquakes, lightning, or other natural disasters

• War, civil unrest, or uncontrollable external events

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7. Tampering, Modification, or Unauthorized Repairs

Warranty becomes void if:

• The product has been opened, tampered with, or modified

• Unauthorized repairs or servicing has been attempted

• Customer-made modifications are performed
  (switch swaps, soldering, custom PCBs, headphone driver replacement, etc.)

• Any internal alteration not approved by the manufacturer

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8. Removed or Tampered Serial Numbers / Warranty Seals

Warranty will not apply if:

• Serial numbers are removed, damaged, or unreadable

• Warranty seals/stickers are broken or tampered with

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9. Firmware Update Failures (Bricking)

Warranty does not cover:

• Device failure caused during firmware flashing or update attempts

• “Bricking” due to interrupted or incorrect firmware installation

• Firmware tampering or unofficial firmware usage

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10. Software Conflicts & Compatibility Issues

Warranty does not cover:

• Software conflicts with third-party applications

• OS-level driver issues

• Bluetooth/wireless interference from external sources

• Custom EQ/RGB/macro software causing instability

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11. RGB & Lighting Variations (Keyboards/Mice)

Warranty does not apply for:

• Slight uneven RGB brightness across keys or zones
  (Must be tested with keycaps removed, as keycap thickness affects brightness.)

• Minor LED variation that does not affect performance

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12. Headphone-Specific Exclusions

Warranty does not cover:

• Damage to earcups, hinges, sliders, or headbands due to bending or force

• Torn ear pads, worn cushions, or peeling leatherette (normal wear)

• Microphone damage caused by misuse, moisture, or excessive force

• Sound issues caused by earwax/dust buildup in drivers or mesh

• Wireless headphone battery degradation over time

• Damage caused by using incompatible DACs, amplifiers, or power sources

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13. Normal Wear and Tear

Warranty does not cover consumable or aging-related issues such as:

• Keycap shine or fading over time

• Reduced battery performance in wireless products

• Mouse feet/pads wearing out

• Switch feel/sound changes with prolonged use

• Ear pad wear, foam compression, or cosmetic aging

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📞 7. Contact for Warranty Claims

📧 Email: service@genesispc.in
📱 Phone: +91 9429693444 (11 AM – 5:30 PM)

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✅ By purchasing from GenesisPC, you agree to this warranty policy.