Shipping policy

GenesisPC – Shipping & Delivery Policy

1. Processing & Dispatch Timelines

  • Order Processing Window: All standard orders undergo a packaging, inventory verification, and courier hand-off period of 1 to 3 business days prior to dispatch.
  • Business Days Defined: Processing and courier pickups strictly exclude Sundays and recognized public holidays.
  • Dispatch Milestone: In alignment with our Cancellation Policy, an order is officially deemed Dispatched / Shipped the moment an Air Waybill (AWB) or tracking number is generated and assigned.
  • Origin: All consignments are packaged and dispatched directly from our central fulfillment facility in Delhi, India.

2. Delivery Tiers & Transit Timelines

Please note: All transit estimates begin from the date of physical courier pickup from our facility, not the order placement date.

Shipping Tier Transit Mode Estimated Transit Time
Standard Delivery Surface Freight 4 to 10 Business Days
Express Shipping Priority Air Cargo 2 to 4 Business Days (Metro Cities)
Free Shipping Surface Freight Follows Standard Delivery Timeline

Remote Areas Notice: Consignments bound for Jammu & Kashmir, North-Eastern states, remote interior pin-codes, and island territories (Andaman & Nicobar, Lakshadweep) will require additional transit time beyond standard estimates due to limited air-cargo connectivity and local terrain.

3. Third-Party Logistics & Non-Guaranteed Dates

  • Carrier Operations: Packages are delivered through independent logistics partners (e.g., Delhivery, Blue Dart, Smartr, DTDC, Xpressbees). Ground execution and doorstep deliveries are managed exclusively by these logistics operators.
  • Non-Guaranteed Estimates: Delivery dates provided on our store or carrier portals are automated estimates and are strictly non-guaranteed.
  • Unforeseen Disruptions: GenesisPC is not responsible for transit delays resulting from adverse weather, flight disruptions, festival freight backlogs, regional strikes, or transit hub bottlenecks.
  • Express Fee Policy: Express shipping fees cover expedited carrier routing. Transit delays caused by external courier bottlenecks do not qualify for a refund of paid express shipping fees.

4. Tracking, Address Amendments & Transit Cancellations

  • Tracking Assignment: Automated tracking links are dispatched via Email/SMS as soon as the consignment is scanned by the logistics partner.
  • Address Amendments: Once an AWB has been issued, delivery address, contact number, or pin-code modifications cannot be performed. Any re-routing attempts made directly with the carrier are at the customer's sole risk.
  • Cancellations Due to Transit Delay: Consignments actively in transit cannot be cancelled on demand. If a customer refuses to accept the package upon delivery arrival due to transit delays, the shipment will be returned to origin (RTO). The refund will be executed strictly in accordance with our Shipped Cancellation Policy (deducting forward freight, return shipping, fulfillment charges, and gateway processing fees).

5. Consignments Lost in Transit Protocol

In the event a package tracking status stops updating for more than 5 consecutive business days:

  • GenesisPC will initiate a formal trace investigation with the courier carrier.
  • Courier investigation and tracking audits require up to 7 to 10 business days to resolve.
  • A replacement unit or refund is issued only after the carrier officially issues a lost confirmation. If the package is traced and delivered during this investigative timeframe, the order is fulfilled.

Frequently Asked Questions (FAQ)

When will my order be dispatched?

Orders are packaged, verified, and picked up by our logistics partners within 1 to 3 business days of confirmation, excluding Sundays and recognized holidays.

How long does standard delivery take?

Standard delivery takes approximately 3 to 8 business days following courier pickup from our Delhi facility, depending on distance and regional accessibility.

What is the difference between processing time and delivery time?

Processing time is the 1 to 3 business days GenesisPC requires to prepare and package your items. Delivery time is the subsequent transit duration taken by the third-party courier to transport the parcel to your doorstep.

Can I cancel my order if delivery is delayed in transit?

In-transit packages cannot be intercepted or refunded immediately. You may reject delivery upon carrier arrival so it returns as an RTO. Once verified at our warehouse, your refund will be processed minus applicable forward shipping, return freight, fulfillment, and payment gateway costs.

For queries regarding active shipments or tracking assistance, contact our support desk at service@genesispc.in.